Frequently Asked Questions

Top 10 FAQs

  • Can I book without a credit card?
  • What additional charges could apply?
  • How much will I need to pay for fuel?
  • I haven’t received my booking confirmation – what should I do?
  • How do I change or cancel my booking?
  • How much do you charge for excess?
  • What is the exact location of the car rental agent?
  • What documents do I need to provide at pick-up?
  • I think I’ve been overcharged at pick-up – what should I do?
  • When will I have to pay for the rental?

Booking Process

  • Can I choose a specific car rental agent?
  • Can I place more than one booking at a time?
  • Can I rent a car if I’m under 25 or over 75?
  • Can I rent a car with a provisional driving licence?
  • Why do I need to enter my flight details?
  • I haven’t received my booking confirmation – what should I do?
  • My booking status is “on request” – what does this mean?
  • My booking status is “denied” – what does this mean?
  • My booking status is “provisionally confirmed” – what does this mean?
  • Can I change my booking?

Payment policy

  • When will I have to pay for the rental?
  • Can I book without a credit card?
  • I haven’t received the final rental invoice from the car rental agent
  • I received an email from your Fraud Department – what should I do?

Price and additional charges

  • Which costs are included in the rental price?
  • Which additional charges could apply?
  • How much do you charge for excess?
  • Are there extra charges for drop-off at a different location?
  • Are there extra charges for late drop-off?
  • Can I get a discount for returning the car earlier?
  • Are there any cross-border charges?
  • Are the additional charges for mileage?

Car rental insurance

  • Where can I purchase car rental insurance?
  • What does the car rental insurance cover?
  • How do I make an insurance claim?

Fuel policy

  • How much will I need to pay for fuel?
  • Can I change the fuel policy?
  • I think I have been overcharged for fuel by the car rental agent

Vehicle information

  • Will I get the exact car model displayed during the booking?
  • How do I find out about the luggage capacity of a vehicle?
  • Can I request an automatic car?
  • My rental car was damaged at pick-up – what should I do?
  • My rental car was in a bad condition at pick-up – what should I do?

Optional extras

  • Which optional extras are available?
  • Where can I reserve an optional extra?
  • When will I be charged for optional extras?
  • I reserved an optional extra but it was not available at pick-up – What should I do?

Important documents

  • Which documents do I need to bring to the rental desk?
  • Do I need an international driver’s licence?
  • Is it sufficient to present a copy of my driving licence?

Cancellation and refund policy

  • What is your cancellation policy?